Privacy Policy

Our Commitment to Your Privacy

At CLIMCOOL (Expert Enterprise Mauritius Ltd), we are committed to protecting the privacy and security of our clients and website visitors. As a professional air conditioning, home services, and security systems provider operating across Mauritius, we understand the importance of safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you interact with our services.

Information We Collect

We collect information to provide better services to our clients:

• Contact Information: Name, phone number, email address, and physical address when you request a quote, book a service, or contact us.
• Service Information: Details about your property, AC units, security systems, and service history to provide tailored maintenance and support.
• Communication Records: Records of your interactions with our team, including service requests, complaints, and feedback.
• Technical Data: IP address, browser type, and device information when you visit our website, collected automatically through cookies.
• Location Data: Service address and general location to dispatch technicians and provide area-specific services.

How We Use Your Information

Your information helps us deliver exceptional service:

• Provide, maintain, and improve our AC installation, repair, maintenance, and home services.
• Communicate with you about appointments, service updates, and respond to inquiries.
• Schedule and dispatch technicians to your location efficiently.
• Maintain service records for warranty claims and preventative maintenance schedules.
• Send important safety notices and product recalls related to your installed equipment.
• Improve our website, services, and customer experience based on feedback and usage patterns.
• Comply with legal obligations under Mauritius law.

Information Sharing

We do not sell your personal information. We may share data only in these circumstances:

• With trusted equipment suppliers and manufacturers for warranty services and technical support.
• When required by law, court order, or government regulation in Mauritius.
• To protect our rights, privacy, safety, or property, and that of our clients.
• In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality safeguards.

Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure data storage, encrypted communications, and restricted access to personal data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Service records and warranty information may be retained for the duration of your equipment warranty plus an additional period as required by Mauritius law. You may request deletion of your data at any time, subject to legal retention requirements.

Your Rights

Under the Data Protection Act 2017 of Mauritius, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal requirements.
• Object to processing of your data for direct marketing purposes.
• Request a copy of your data in a portable format.

Cookies & Tracking

Our website uses cookies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Essential cookies required for website functionality cannot be disabled.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Email: info@eemclimcool.com
• Phone: (+230) 5880 4110
• Address: Shanti Niketan St, Roches Noires, Mauritius

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date.